Galaxy Macau

WeChat based ‘Early Check-in’ solution to enable guests to be notified when their room is ready.

Fully integrated with Opera

Enhancing guest experience via key guest interactions at “magic moments”
Post Check-in to direct them to key attractions & special offers available only to them
2 Hours after Room Ready notification – satisfaction survey
Next day – Things to do at Galaxy
Custom menus with information and offers available only to them as hotel guests (possible via Galaxy Hub CRM)

WeChat Database profile enrichment - connected to Galaxy Hub CRM for follower data capture, tracking and conversion.